Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically dispatched same day or within 1–2 business days (Monday–Friday, excluding public holidays). Once shipped, you'll receive a confirmation email with tracking details.
Free Shipping
Enjoy free standard shipping on all orders over $20 AUD within Australia.
AUSTRALIAN SHIPPING
We ship Australia-wide via Australia Post and select carrier partners. Express shipping is available at checkout.
| Service | Estimated Delivery |
|---|---|
| Standard | 2–5 business days (metro) / 5–10 business days (regional) |
| Express | 1–3 business days |
We deliver to P.O. Boxes and Parcel Lockers.
INTERNATIONAL SHIPPING
We ship to most countries worldwide. International shipping rates and delivery estimates are calculated at checkout based on your location.
| Region | Estimated Delivery |
|---|---|
| New Zealand | 5–10 business days |
| Asia-Pacific | 7–14 business days |
| USA, UK & Europe | 10–20 business days |
| Rest of World | 14–28 business days |
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Tracking
All orders include tracking. Your tracking number will be emailed once your order is dispatched.
Missing or Delayed Orders
If your Australian order hasn't arrived within 14 business days (or 30 days for international), please contact us at sales@lumaoptics.com.au and we'll investigate promptly.